We understand your unique context and reality, from the big picture, to the tiny details.
Then we use these insights to create solutions that look and feel like you while meeting the real needs of your organisation, your people and your customers.
Our discovery assignments are all about looking, listening, understanding and seeing things differently.
We carefully dissect your strategies and goals, your hopes and dreams. And we help you see what’s getting in the way of you achieving them.
We take on the role of method actors trying to understand a character. Using one to one interviews, focus groups and observation sessions (to name a few) we collate intelligence, insights and stories to get to the heart of the issue … to understand the barriers and the opportunities that exist.
We ask the difficult questions out loud and listen carefully to what is said and what is not said. We get to know you, your people, your culture and what makes your business tick… It’s complete immersion and we love it, because we know that in the insights we gather are the seeds of the transformational results we can deliver for you.
Armed with insights and intelligence – we’re ready to co-create the solutions you need to deliver those remarkable results we promised.
Our solutions feel something like a combination of emotionally engaging advertising and precision engineering.
We know that humans are emotional first and rational second.
They need to understand what change means for them, how they can personally contribute before they feel internally motivated to change their behavior.
At the same time, we never ignore their rational side. We answer those practical questions so that everyone understands what they need to do to transform performance.
It’s an exhilarating time of collaboration, bringing together behavioural science, learning development and creative communications.
Like master craftsman our mantra is “measure twice, cut once” during this phase we pilot and test, pilot and test until you’re convinced beyond all reasonable doubt that the solution works under all conditions.
And only then is the cloth cut!
Our Embed solutions lock in the changes we’ve achieved for the long term!
By embedding and sustaining individual, team and organisation wide mini transformations we make sure you really get a long term return on your investment.
We focus on swapping long established ‘unhelpful’ habits with new ones that make more sense to your employees and customers.
It takes 60 days to rewire habits and make sure they last. So we look at what’s really going on back at work to make sure you don’t slide back to the old ways of doing things.
We zero in on local leadership as this is the biggest influencer on sustainable habit change. And we help create leaders your people want to follow for all the right reasons.
We delve into your human systems and processes too … from recruitment to internal communications, from performance management to reward and recognition … to make sure they are 100% aligned to sustain those hard earned shifts in thinking, behaviour and results.