Customer loyalty is achieved by super engaged employees delivering an exceptional experience. Employee engagement doesn’t happen overnight, it is a continual process. Maintaining a sense of connection and shared purpose for your employees has to be an ongoing priority for every business.
What we believe
We’re fanatical about engaging and connecting people, helping them to thrive at work every day. And to make tomorrow even better still – especially for your customers.
Brands that report the highest levels of employee engagement achieve, on average, a 17% higher operating margin than those with lower engagement ratings (Towers Watson, 2012). Engagement doesn’t just drive customer experience, it hits the bottom line. Hard!
How do we do it?
People need motivation to perform at their best. We help them discover what gets them out of bed. We collaborate with you to create experiences and communications that shift performance across the board. But this is only the beginning. Our work with companies like DHL Express and Virgin Atlantic has shown us that if you can help people feel valued, connected and able to make a difference, it literally pays dividends. For DHL Express, that change helped create a 10% hike in profits in just one year.