NKD

Some of our clients require a discrete piece of strategic consultancy before considering how they will progress. They want to base their decisions on a combination of quantitative and qualitative data, they want to understand how their business or department is performing against industry benchmarks or best practice and they want insightful analysis which answers the key question – why!

To get to the heart of this question we carefully dissect your strategies, goals, ambitions and dreams and we help you see what’s getting in the way of you achieving them.

We take on the role of method actors trying to understand a character. Using one to one interviews, focus groups and observation sessions (to name a few) we collate hard intelligence, insights and stories to get to the heart of the issue … to understand the barriers and the opportunities that exist.

We ask the difficult questions out loud and listen carefully to what is said and what is not said. We get to know you, your people, your culture and what makes your business tick… It’s complete immersion and we love it, because we know that within the insights we gather are the seeds of the transformational results we will deliver for you.

Case Study

British Airways – Thoughtful Service, Thoughtful Leadership

Our Platforms

Employee Engagement
- Engagement Strategies
- Employee Orientation
- Engagement Events
- Engaging Leadership
Customer Experience
- Breakthrough Service strategies
- Customer Experience Mapping
- Customer Service Training
- Service Leadership Training
Brand Cultures
- Brand Culture Strategies
- Brand Behaviours & Attributes
- Brand Engagement
- Brand Alignment
Strategic Consulting
- Exec Coaching
- Senior Leadership Development
- Manager & Supervisory Development
- Performance Management
Learning & Development
- Behavioural & Performance Workshops
- Skills & Systems Training
- eLearning, Digital & Virtual Reality
- Team Building & Psychometrics
Creative Communications
- Internal Communications Strategies
- Live Events
- Conferences & Exhibitions
- Internal Communications