NKD

  1. Employee Engagement
  2. Customer Experience
  3. Brand Cultures
  • Employee Engagement

    We know that loyal customers are created by monumentally engaged employees who deliver exceptional customer experiences. That means they understand and feel connected to your brand promise, and feel valued for their contribution to delivering it. At NKD we believe employee engagement is more than just a one-time thing; there are some key things that are fundamental to engaging your employees with your brand.

    Engagement Strategies

    Employee Orientation

    Engagement Events

    Engaging Leadership

  • Customer Experience

    We’re nuts about customers. We know how to make them fall in love with your brand and how to keep them coming back time and time again. We help you see the world through their eyes, really understanding the moments that matter most in customer journeys.

    Customer Experience Mapping

    Customer Service Strategy

    Service Leadership Training

    Customer Service Training

  • Brand Cultures

    You know the saying ‘if you’re not serving a customer, you’re serving someone who is’? We couldn’t agree more. If you’re going to keep your brand promise to your customers, everyone in your organisation needs to understand the part they play in delivering your brand’s unique customer experience. So, developing a ‘brand culture’ where processes, systems, behaviours and environments are all aligned behind your brand promise is the only way to consistently deliver a truly authentic customer experience from the inside out.

    Brand Translation

    Brand Communication

    Brand Alignment

    Living Brand Cultures

  1. Strategic Consulting
  2. Learning & Development
  3. Creative Communications
  • Strategic Consulting

    We believe that achieving an organisation’s strategic goals takes a clear understanding of why they aren’t being achieved at present. From there, the vision must be made clear and purposeful to every single employee, and a strategy developed that is specific to the organisation and the people within it.

    Strategic Analysis

    Crafting Strategies

    Top Team Alignment

    Creating Strategic Narratives

  • Learning & Development

    We understand the importance of having the right people with the right skills and behaviours to delight your customers and drive a successful business. We also know that in today’s modern day workforce 86% of people are influenced by the development opportunities of the organisation that they work for.

    Behavioural & Skills Workshops

    Leadership

    Digital

    Team

  • Creative Communications

    Gone are the days when people joined a company, put in a hard day’s work, for a hard day’s pay and stayed forever. In today’s global, digital, knowledge based economy, people are seeking deeper, more meaningful relationships with their employers than ever. So before they commit and unleash all their knowledge, skills, creativity and effort, they need to feel connected, valued and empowered.

    Creating Strategic Narratives

    Engaging Content Creation

    Creative Campaign Execution

    Training & Embedding Comms Skills

EXPLORE
Employee Engagement

Employee Engagement

We know that loyal customers are created by monumentally engaged employees who deliver exceptional customer experiences. That means they understand and feel connected to your brand promise, and feel valued for their contribution to delivering it. At NKD we believe employee engagement is more than just a one-time thing; there are some key things that are fundamental to engaging your employees with your brand.

Engagement Strategies

Employee Orientation

Engagement Events

Engaging Leadership

EXPLORE
Customer Experience

Customer Experience

We’re nuts about customers. We know how to make them fall in love with your brand and how to keep them coming back time and time again. We help you see the world through their eyes, really understanding the moments that matter most in customer journeys.

Customer Experience Mapping

Customer Service Strategy

Service Leadership Training

Customer Service Training

EXPLORE
Brand Cultures

Brand Cultures

You know the saying ‘if you’re not serving a customer, you’re serving someone who is’? We couldn’t agree more. If you’re going to keep your brand promise to your customers, everyone in your organisation needs to understand the part they play in delivering your brand’s unique customer experience. So, developing a ‘brand culture’ where processes, systems, behaviours and environments are all aligned behind your brand promise is the only way to consistently deliver a truly authentic customer experience from the inside out.

Brand Translation

Brand Communication

Brand Alignment

Living Brand Cultures

EXPLORE
Strategic Consulting

Strategic Consulting

We believe that achieving an organisation’s strategic goals takes a clear understanding of why they aren’t being achieved at present. From there, the vision must be made clear and purposeful to every single employee, and a strategy developed that is specific to the organisation and the people within it.

Strategic Analysis

Crafting Strategies

Top Team Alignment

Creating Strategic Narratives

EXPLORE
Learning & Development

Learning & Development

We understand the importance of having the right people with the right skills and behaviours to delight your customers and drive a successful business. We also know that in today’s modern day workforce 86% of people are influenced by the development opportunities of the organisation that they work for.

Behavioural & Skills Workshops

Leadership

Digital

Team

EXPLORE
Creative Communications

Creative Communications

Gone are the days when people joined a company, put in a hard day’s work, for a hard day’s pay and stayed forever. In today’s global, digital, knowledge based economy, people are seeking deeper, more meaningful relationships with their employers than ever. So before they commit and unleash all their knowledge, skills, creativity and effort, they need to feel connected, valued and empowered.

Creating Strategic Narratives

Engaging Content Creation

Creative Campaign Execution

Training & Embedding Comms Skills