1. Employee Engagement
  2. Customer Experience
  3. Culture Change
  • Employee Engagement

    Engaged Employees are the first step towards loyal customers and a profitable business. Until they feel engaged and connected to your brand they will simply not ever be able to deliver the experience you want to your customers. It’s more than a one-time thing, it’s a lifetime thing, and that’s what we do at NKD, create lifelong engaged employees.

     

     

    Engagement Strategies

    Employee Orientation

    Engagement Events

    Engaging Leadership

  • Customer Experience

    We’re nuts about customers. We know how to make them fall in love with your brand and how to keep them coming back time and time again. We help you see the world through their eyes, really understanding the moments that matter most in customer journeys.

    Customer Experience Mapping

    Customer Service Strategy

    Service Leadership Training

    Customer Service Training

  • Culture Change

    Culture is the fuel of your brand. And your people are your culture. But what happens when people, culture, and brand don’t align? Unfortunately, we see this happen far too often in brands we love, and ultimately we, the customer, suffer as a result.

    NKD loves to solve problems like this, read on to find out why Culture is so important, how we make Culture Change happen, and where we have done it for some amazing brands.

     

    Brand Consultation

    Customer Experience Design

    Employee Engagement

    Culture Change

  1. Digital Transformation
  2. Learning & Development
  3. Creative Communications
  • Digital Transformation

    People enable change. The digital era isn’t being ushered in, it has arrived, and with massive impact. However, unless your Digital Transformation puts people at the heart it will fail.

    Let NKD help guide you through your transformation and deliver truly transformational results.

    Strategic Analysis

    Crafting Strategies

    Aligning your people

    Making Change Happen

  • Learning & Development

    We understand the importance of having the right people with the right skills demonstrating the right behaviours to delight your customers. We also know that in today’s modern day workforce 86% of people are influenced by the development opportunities of the organisation that they work for, so let’s align all of this and deliver an amazing Customer Experience.

    Behavioural & Skills Workshops

    Leadership

    Digital

    Team

  • Creative Communications

    We live in a connected world, be it social media, news channels or instant messaging, we cannot escape communication, and we love it. So why, when we go to work that communication is so often lacking. Communication is how meaningful connections and relationships are made. Are you missing out on opportunities to connect with your people due poor communication?

    Creating Strategic Narratives

    Engaging Content Creation

    Creative Campaign Execution

    Training & Embedding Comms Skills

EXPLORE
Employee Engagement

Employee Engagement

Engaged Employees are the first step towards loyal customers and a profitable business. Until they feel engaged and connected to your brand they will simply not ever be able to deliver the experience you want to your customers. It’s more than a one-time thing, it’s a lifetime thing, and that’s what we do at NKD, create lifelong engaged employees.

 

 

Engagement Strategies

Employee Orientation

Engagement Events

Engaging Leadership

EXPLORE
Customer Experience

Customer Experience

We’re nuts about customers. We know how to make them fall in love with your brand and how to keep them coming back time and time again. We help you see the world through their eyes, really understanding the moments that matter most in customer journeys.

Customer Experience Mapping

Customer Service Strategy

Service Leadership Training

Customer Service Training

EXPLORE
Culture Change

Culture Change

Culture is the fuel of your brand. And your people are your culture. But what happens when people, culture, and brand don’t align? Unfortunately, we see this happen far too often in brands we love, and ultimately we, the customer, suffer as a result.

NKD loves to solve problems like this, read on to find out why Culture is so important, how we make Culture Change happen, and where we have done it for some amazing brands.

 

Brand Consultation

Customer Experience Design

Employee Engagement

Culture Change

EXPLORE
Digital Transformation

Digital Transformation

People enable change. The digital era isn’t being ushered in, it has arrived, and with massive impact. However, unless your Digital Transformation puts people at the heart it will fail.

Let NKD help guide you through your transformation and deliver truly transformational results.

Strategic Analysis

Crafting Strategies

Aligning your people

Making Change Happen

EXPLORE
Learning & Development

Learning & Development

We understand the importance of having the right people with the right skills demonstrating the right behaviours to delight your customers. We also know that in today’s modern day workforce 86% of people are influenced by the development opportunities of the organisation that they work for, so let’s align all of this and deliver an amazing Customer Experience.

Behavioural & Skills Workshops

Leadership

Digital

Team

EXPLORE
Creative Communications

Creative Communications

We live in a connected world, be it social media, news channels or instant messaging, we cannot escape communication, and we love it. So why, when we go to work that communication is so often lacking. Communication is how meaningful connections and relationships are made. Are you missing out on opportunities to connect with your people due poor communication?

Creating Strategic Narratives

Engaging Content Creation

Creative Campaign Execution

Training & Embedding Comms Skills