Case studies
Auction House: The Art People
For this internationally renowned auction house, being able to make their customer experience as exceptional as the fine objects they auction was crucial.
ITV: Talking Performance
NKD + ITV worked together to develop a new performance management approach. ITV Talking performance focused on people over process… and the results speak for themselves!
Virgin Atlantic Airways – Brilliant Basics, Magic Touches
Customer service is the hallmark of the Virgin Atlantic brand – how do you keep it fresh and relevant while simultaneously shifting customer satisfaction?