The digital age crept towards us gradually, then all at once. However, studies consistently show that, even in the digital age, we still crave human interaction. Customer Experience is essential to the success of any business, large or small. But, the customers of today want a kind of service where robots enable them, and humans delight them – that’s the experience they’re craving, and the one you need to deliver. It’s time to get emotionally connected with your customers, and get your brand’s heart beating again.