Case studies

Case studies

Australia Post: Our AP Way

Learn how we connected front-line team members to the Australia Post strategy, and gave front-line leaders skills to empower their teams.

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Delivering growth and customer experience through service with heart

The challenge The East Coast Main Line has seen four changes of train operator over the past decade. Names, brands, vision and goals have come and gone, but one thing has remained – the people and the customers. To take their customer experience to the next level, LNER are investing in new Azuma trains, a […]

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easyJet: You Matter

Learn how we helped create a campaign designed to drive awareness, confidence and uptake of Energy, Inclusion and Growth.

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Primary Connect: Caring, knowing, doing

Click the link to learn how we used scenario-based learning to bring to life Primary Connect’s injury management and injury recovery process. And, check out the incredible results including an 87% retention of information rate amongst managers!

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DHL Express Supervisory Programme

The CIM Supervisory academy transformed staff to connect with the essential skills, mindset and knowledge to deliver the DHL Express Strategy.

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DHL Express: Recruiting superstars

DHL Express know that the secret to their success is recruiting and retaining the global Superstars of the future. This is the story of how we helped them recruit and retain the world’s best talent.

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DHL Group: The 21st Century CFO

21st Century CFO is the story of how we transformed the mindset, behaviours and capabilities of 1,000 seasoned CFOs and Senior Controllers worldwide to meet the demands of an ever-changing future.

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LNER: I am LNER

‘I am LNER’ helped LNER bring their purpose, values and customer service to life in a truly authentic LNER way – with heart

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National Transport Provider: Telling the Story of Change

How do you create a team of inspiring ‘storytellers’ at one of the nations biggest national transport providers? Read our case study to discover how…

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