Making the world of work better
Hello… we’re NKD.
We work with businesses to activate cultural transformation through Learning and Skills Training and Leadership Development.
Together we shift thinking,
change behaviour and transform performance.
1,850 Crew Members…
Delivered the LNER purpose and strategy through authentic customer service, and they did it the LNER way – with heart.
Engaged and connected across 220 countries, in 42 languages, and delivered an unforgettable customer experience.
Transformed how they thought about performance, and saw a remarkable 9% increase in the quality of performance conversations in the first six months.
We help organisations across two solution lines
- Leading in a digital world
- Coaching skills
- Leading others
- Strategic alignment
Learning and skills training
- Safety culture
- Customer service
- Inclusion and belonging
- Sales and product training
Explore and shop our ready-to-go solutions. Designed by our team of consulting, behavioural and creative experts.Explore our shop
Unconscious bias training products
Digital toolkit products
“Sometimes you find a partner, where the investment of them in your business is almost as great as the investment you have in your own business… it’s a marriage!”
“A Leadership Team that came together as a team, working our most critical issue (how we Lead!) and we came up with some breakthrough thinking. We couldn’t have asked for more.”
“We loved the way NKD were able to bring our subject-matter to life through scenario-based learning. That style of learning really got our team to think about what they had learned and apply it, and they were able to live out the program in real-life situations, which helped embed the learning for them.”
“We love working with NKD! They are supportive, reflective and challenge us to look at ourselves in order to create the training experience. ”