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Customer Experience: A Freight Forwarder Aiming for Service Excellence

Competition in global freight is tougher than ever. New technologies are disrupting the industry, so how do we ensure excellent customer experience, every time?

Creating A Squeaky Clean Customer Experience – Wash Ups

At the end of every project we get together to discuss the good, the bad and how we can better our customer service. Find out how to do wash ups, the NKD way!

Employee Engagement: An IT Function Feeling Lost

NKD worked with an IT department to improve employee engagement & make them feel connected with the rest of the business in order to better fulfil their role.

NKD KIND: Making Connections

We worked with The Connection at St Martin’s homelessness charity, the busiest in London. Find out what we learned while we were there.

Showcase: The Power of Networks

Networks and networking take many different forms and have always done so – but what is it about networking that leads to such meaningful human interactions?

Engaging Communication: Our Top Tips

You may have a great message but unless you communicate it in an engaging way, it won’t go that far. Read our top tips for creating engaging communication.

Customer Experience: An Auction House In Need Of A Mindset Shift

NKD worked with a successful international auction house to improve customer experience in an ever-involving art industry. Find out what we did.

Will Robots Take My Job?

Robocop, R2-D2 and the Terminator are super cool! But would they ever do your job as well as you?

Whistle While You Work

Why, In so many office environments is music taboo? Listen to Laurence’s playlist to get you through a quiet Friday morning – and whistle while you work.