Rebecca (Bec) Lilley
(She/Her/Hers)As Chief Customer Officer at NKD, I champion Customer Experience and oversee our current client accounts, leading the Creative and Solutions teams that spark transformation through innovative campaigns and strategic programmes.
My favourite learning moment at NKD is when I get to help clients unpack their sticky strategic problems and seeing my team flourish during walkthroughs and pilots. Witnessing our collaborative spirit in action and the confidence that grows from tackling challenges together makes these experiences especially rewarding.
I have almost 20 years’ experience in People and Culture.
I’ve been a subject matter expert in Talent Management, Learning and Development, Leadership, Organisational Development, and Engagement for brands across Retail, Supply Chain, Consulting, and Marketing.
I’m also a certified Psychometric Coach in EQi, Insights Discovery, and Hogan. I thrive on empowering others to succeed, blending my strong academic background in Human Resource Management and Organisational Behaviour with hands-on impact. I’ve led award-winning teams, judged for the CIPD, and helped organisations achieve recognition through bodies like Great Place to Work and ESSA: Event Supplier and Services Association.
Projects I’ve worked on
My responsibilities now focus less on specific projects; however, I’m proud of our achievements in advancing culture and leadership within a prominent Australian retailer, fostering a respectful environment within a global shipping company, among many more.
Helping Woolworths to secure their place in the hearts and minds of Australian consumers for another 100 years.
