What is it?
Tools, content and challenges designed to be used by managers with their teams in meetings, briefings, training and even in the day-to-day of work.
Why does it work?
People experience the benefits of being developed by their manager through meaningful learning that’s linked to the bigger picture. The toolkit approach also means learning is regular, ongoing and bite sized which helps with retention of information.
What is it good for?
The toolkit approach is good for cascading a message to front line team members. At the same time, it allows managers to lead meaningful conversations with their teams about company strategy and transformation, behaviours, and how to provide exceptional customer service.
Virgin Atlantic
Virgin Atlantic are known for amazing customer service. They wanted to do something different with their teams to excite their customers and embed a new set of brand values… enter, Scientist Red!
