picture of regent street decorated for Christmas

Customer Experience: Christmas Top Tips

This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.

Are you surviving, or thriving this Christmas?

Christmas, it’s the most wonderful time of the year, or so the song goes. However, we all know that in reality, if you work in hospitality, retail or any customer service role – it’s also the busiest. During these peak times, the temptation can be to keep your head down and get on with the job at hand, but there is a better way… and we are here to share it with you!

Arkin has put together a short video to ensure that you leave this festive period feeling fabulous, and nothing at all like a soggy brussel sprout on boxing day. Arkin is a director at NKD and has 20 years’ experience in customer facing roles; so get yourself a mince pie and make yourself comfortable, you’re about to go from surviving to thriving this Christmas. 

Like what Arkin has to say? Check out his NKD Connect, all about how to motivate your people!

Or, pick up the phone and give us a call, even if it’s just to say Merry Christmas.