How does good design impact your customer experience? Organisations who use ‘good design’ as a driver to inform their business strategy reap the benefits.

We share a story that demonstrates how one engaged employee can make such a huge difference to your brand culture, customer experience & ultimately, profits.

We are all just creatures of habit – understanding habits can have a huge effect on organisational performance and change programmes.

About 70% of organisational change initiatives fail; why? If you want to change a culture, you must first change the people before ‘things’ start to change.

Do millenials blur the line between friendship & colleagues, and is this a benefit or burden? We explore this debate and give you our conclusions. Read more.

What value does a creative theme add to learning and development? Sam Thomas, one of our NKD Creative Leads, shares his views.

Marine discusses the project which makes her most proud, a project about teamwork and high performance leadership with one of our biggest clients.

Gone are the days of classroom-based training – in today’s digital age, a blended learning solution seems to be the most popular way to train staff.

Should we really be afraid of failure or are we just looking at it in the wrong light? What can happen when you think of failure as the potential to learn?