Case studies

For Plan International, when it comes to onboarding their employees all around the world, sometimes digital is the most human solution…

Virgin Atlantic are known for amazing customer service. They wanted to do something different with their teams to excite their customers and embed a new set of brand values… enter, Scientist Red!

Engaging and connecting 100,000 employees across 220 countries, in 42 languages, to deliver an unforgettable customer experience.

For this internationally renowned auction house, being able to make their customer experience as exceptional as the fine objects they auction was crucial.

NKD + ITV worked together to develop a new performance management approach. ITV Talking performance focused on people over process… and the results speak for themselves!

Customer service is the hallmark of the Virgin Atlantic brand – how do you keep it fresh and relevant while simultaneously shifting customer satisfaction?