David reflects on how attitudes have changed in the 50 year’s since stonewall and how through understanding, acceptance and collaboration we can progress.

Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.

At NKD we believe that by tapping into our customer’s ‘why’, rather than diving into the ‘what’ and the ‘how’, we can transform our customer experience.

In this review we look at Netflix’s 7 Days Out and ask what kind of leadership does it take to execute events of this scale?

This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.

NKD helped one of the UK’s top supermarkets reengage their delivery drivers and leaders to deliver a world class Customer Experience! Watch the case study.

Having a chatbot function can be a fantastic asset to a business but will it really replace human interaction when it comes to Customer Service?

Community, CSR, good food and Employee Experience are all things we value highly at NKD, see what happens when all these things come together.

Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day