Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.

In this review we look at Netflix’s 7 Days Out and ask what kind of leadership does it take to execute events of this scale?

This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.

NKD helped one of the UK’s top supermarkets reengage their delivery drivers and leaders to deliver a world class Customer Experience! Watch the case study.

Having a chatbot function can be a fantastic asset to a business but will it really replace human interaction when it comes to Customer Service?

Community, CSR, good food and Employee Experience are all things we value highly at NKD, see what happens when all these things come together.

Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day with one.

At NKD we think Employee Experience shouldn’t be the stuff science fiction. And you don’t need to be Scully and Mulder to understand it!

In a world where everything can be copied, what makes a brand experience really stand out? Their people. Read Michael’s story of exceptional leadership.