Our ideas
We have a lot to say…
World Mental Health Day; Time to Talk
Share. Connect. Support. Jana shares some of the ways you can make an impact this World Mental Health Day, 10th October 2019.
NKD Reviews: Toy Story 4
Before we shut the lid of the toybox, we ask: what have we learnt about leadership from Woody?
Virtual onboarding: Sometimes digital is the most human solution
For Plan International, when it comes to onboarding their employees all around the world, sometimes digital is the most human solution.
What the Hack?
Think you can’t teach an old dog new tricks? Well you can, if they teach themselves. That’s what happens at an NKD culture hack.
50 Years Since Stonewall
David reflects on how attitudes have changed in the 50 year’s since stonewall and how through understanding, acceptance and collaboration we can progress.
Scientist Red and Her Great Customer Service Experiment
Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.
NKD Reviews: Netflix’s 7 Days Out
In this review we look at Netflix’s 7 Days Out and ask what kind of leadership does it take to execute events of this scale?
Customer Experience: Christmas Top Tips
This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.
Case Study: Delivering your Customer Promise
NKD helped one of the UK’s top supermarkets reengage their delivery drivers and leaders to deliver a world class Customer Experience! Watch the case study.


