After a successful initial programme, DHL Express and NKD partnered up to create a global induction program for all Customer Service Advisors across all departments (Contact Center, Customer Care and Key Accounts).
Explore how we revitalised the current Customer Service Induction at DHL Express.
Learn how we connected front-line team members to the Australia Post strategy, and gave front-line leaders skills to empower their teams.
Learn how we helped create a campaign designed to drive awareness, confidence and uptake of Energy, Inclusion and Growth.
Click the link to learn how we used scenario-based learning to bring to life Primary Connect’s injury management and injury recovery process. And, check out the incredible results including an 87% retention of information rate amongst managers!
21st Century CFO is the story of how we transformed the mindset, behaviours and capabilities of 1,000 seasoned CFOs and Senior Controllers worldwide to meet the demands of an ever-changing future.
‘I am LNER’ helped LNER bring their purpose, values and customer service to life in a truly authentic LNER way – with heart
How do you create a team of inspiring ‘storytellers’ at one of the nations biggest national transport providers? Read our case study to discover how…
Customer 1st Champion is the story of how we helped Woolworths Group Supply Chain Australia and New Zealand engage and excite their 7000+ workforce around their purpose.
Nokia #Respect – Accentuating the good, avoiding harassment at work
Nokia is responding to a changing world. The importance of inclusion and diversity, and the rise of discussions like #MeToo led them to develop the #Respect programme in partnership with NKD.
For Plan International, when it comes to onboarding their employees all around the world, sometimes digital is the most human solution…