Customer Experience: An Auction House In Need Of A Mindset Shift
NKD worked with a successful international auction house to improve customer experience in an ever-involving art industry. Find out what we did.
NKD Connect: The Changing Face Of Customer Experience
We have a chat with Sam Lawton at NKD about the changing face of consumer experience.
Customer Experience: An Airline Struggling to Connect
NKD worked with a premium airline to harness their USP over the rise of budget competitors – excellent customer service!
The Superhero Burrito Lady
Lessons in delivering remarkable customer service from an everyday superhero burrito lady. What small thing could you do to create an unforgettable experience?
Putting the Humanity Back Into Customer Service
Customer service is a topic that provides many challenges for organisations. Good customer service is crucial for every business. What is going wrong?
A 3D Customer Experience
How do you create an amazing customer experience? Start with a 3D approach – put yourselves in your customers shoes to truly understand their experiences!
Apple versus Samsung who wins?
Apple Vs Samsung – who sells more phones? With very similar products, Apple continues to outsell Samsung based on fantastic customer experience! Learn more.