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Tag: Customer Experience

Virgin Atlantics customer service experiment
Case Study

Scientist Red and Her Great Customer Service Experiment

Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.

Read more about Scientist Red and Her Great Customer Service Experiment
Delivering service through start with why
Blogs

Customer Experience: Start with why

At NKD we believe that by tapping into our customer’s ‘why’, rather than diving into the ‘what’ and the ‘how’, we can transform our customer experience.

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Customer Experience for Christmas shopping
Blogs

Customer Experience: Christmas Top Tips

This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.

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Delivering service to DHL Courier
Blogs

Customer Experience: My Day in the Life of a DHL Courier

Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day

Read more about Customer Experience: My Day in the Life of a DHL Courier
Discussing how to create fantastic customer experiences
Blogs

Why Customer Experience Matters

Bad customer service reaches more than twice as many, as praise for good service, and in the social media age it can take seconds to reach thousands.

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A happy digital customer experience
Blogs

Customer Experience in the Digital Age

Connecting with customers in the digital age is more complex than ever. The key is balancing your digital and physical experiences.

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Good design for better customer experience
Blogs

Your Customer Experience – The Value of ‘Good Design’

How does good design impact your customer experience? Organisations who use ‘good design’ as a driver to inform their business strategy reap the benefits.

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Brand culture isn't about the products
Blogs

Brand Culture: Sean From Shinola

We share a story that demonstrates how one engaged employee can make such a huge difference to your brand culture, customer experience & ultimately, profits.

Read more about Brand Culture: Sean From Shinola
Visual representation of saving drowning customer experience
Blogs

Customer Experience – Drowning In a Sea of Sameness?

Customer Experience – Drowning in a sea of sameness? It’s time to get emotionally connected in order to improve customer service – read our white paper.

Read more about Customer Experience – Drowning In a Sea of Sameness?
Shipping containers freight to understand customer experience competition
Blogs

Customer Experience: A Freight Forwarder Aiming for Service Excellence

Competition in global freight is tougher than ever. New technologies are disrupting the industry, so how do we ensure excellent customer experience, every time?

Read more about Customer Experience: A Freight Forwarder Aiming for Service Excellence

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