Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.
At NKD we believe that by tapping into our customer’s ‘why’, rather than diving into the ‘what’ and the ‘how’, we can transform our customer experience.
This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.
Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day
Bad customer service reaches more than twice as many, as praise for good service, and in the social media age it can take seconds to reach thousands.
Connecting with customers in the digital age is more complex than ever. The key is balancing your digital and physical experiences.
How does good design impact your customer experience? Organisations who use ‘good design’ as a driver to inform their business strategy reap the benefits.
We share a story that demonstrates how one engaged employee can make such a huge difference to your brand culture, customer experience & ultimately, profits.
Customer Experience – Drowning in a sea of sameness? It’s time to get emotionally connected in order to improve customer service – read our white paper.
Competition in global freight is tougher than ever. New technologies are disrupting the industry, so how do we ensure excellent customer experience, every time?