NKD worked with a successful international auction house to improve customer experience in an ever-involving art industry. Find out what we did.

Robocop, R2-D2 and the Terminator are super cool! But would they ever do your job as well as you?

Why, In so many office environments is music taboo? Listen to Laurence’s playlist to get you through a quiet Friday morning – and whistle while you work.

NKD worked with a premium airline to harness their USP over the rise of budget competitors – excellent customer service!

Lessons in delivering remarkable customer service from an everyday superhero burrito lady. What small thing could you do to create an unforgettable experience?

During our NKD showcase, we looked at how not addressing your own mental wellbeing can prevent us from reaching peak performance. Are you surviving or thriving?

With the 2017 General Election upon us, we notice that engaging in chat about Politics is difficult. Why? We look at the complexity of political engagement.

We attended HR Vision in Amsterdam, looking at how technology & demographics are driving change in organisations & how we can best adapt to this. Read more.

Customer service is a topic that provides many challenges for organisations. Good customer service is crucial for every business. What is going wrong?