In this episode of The Whistler, Alice and Greg test out the theory that it takes 21 days to form a new habit. But is it as easy as that?

This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.

NKD helped one of the UK’s top supermarkets reengage their delivery drivers and leaders to deliver a world class Customer Experience! Watch the case study.

Having a chatbot function can be a fantastic asset to a business but will it really replace human interaction when it comes to Customer Service?

Community, CSR, good food and Employee Experience are all things we value highly at NKD, see what happens when all these things come together.

Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day with one.

At NKD we think Employee Experience shouldn’t be the stuff science fiction. And you don’t need to be Scully and Mulder to understand it!

In a world where everything can be copied, what makes a brand experience really stand out? Their people. Read Michael’s story of exceptional leadership.

Hear some of the stories from DHL Express supervisors explaining how the CIM Supervisory academy has made their work of world better.