Virgin Atlantic – Creating Chemistry
Virgin Atlantic are known for amazing customer service. They wanted to do something different with their teams to excite their customers and embed a new set of brand values… enter, Scientist Red!
daa: the Culture Hackathon
At our Hackathon with Dublin Airport Authority, 80 leaders got together to design new ways to drive up engagement in their business.
easyJet: Strategy Launch
How can you engage an entire, mostly remote, workforce with a new strategy so they feel 100% connected and able to contribute?
Auction House: The Art People
For this internationally renowned auction house, being able to make their customer experience as exceptional as the fine objects they auction was crucial.
ITV: Talking Performance
NKD + ITV worked together to develop a new performance management approach. ITV Talking performance focused on people over process… and the results speak for themselves!
daa: The Big Expedition
We worked closely with daa to develop a programme that deliver a programme to create a high performance culture and deliver real and lasting change.
Virgin Atlantic Airways – Brilliant Basics, Magic Touches
Customer service is the hallmark of the Virgin Atlantic brand – how do you keep it fresh and relevant while simultaneously shifting customer satisfaction?