Think you can’t teach an old dog new tricks? Well you can, if they teach themselves. That’s what happens at an NKD culture hack.

David reflects on how attitudes have changed in the 50 year’s since stonewall and how through understanding, acceptance and collaboration we can progress.

To truly transform your customer experience and bring it into the digital age, your digital transformation has to start from the inside out!

‘Digital’ can be overwhelming. We’ve broken it down to three parts, Digital Solutions, Digital Platforms and Digital Mindset, all powered by us – Humans.

Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.

At NKD we believe that by tapping into our customer’s ‘why’, rather than diving into the ‘what’ and the ‘how’, we can transform our customer experience.

In this review we look at Netflix’s 7 Days Out and ask what kind of leadership does it take to execute events of this scale?

In this episode of The Whistler, Alice and Greg test out the theory that it takes 21 days to form a new habit. But is it as easy as that?

This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.