Does the Future of Customer Service Belong to Bots?
Having a chatbot function can be a fantastic asset to a business but will it really replace human interaction when it comes to Customer Service?
Good Vibes are on the Menu with Liberty Kitchen
Community, CSR, good food and Employee Experience are all things we value highly at NKD, see what happens when all these things come together.
Customer Experience: My day in the life of a DHL courier
Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day with one.
The E.X. Files; Employee Experience investigated!
At NKD we think Employee Experience shouldn’t be the stuff science fiction. And you don’t need to be Scully and Mulder to understand it!
Leadership: Qantas The Spirit of Australia
In a world where everything can be copied, what makes a brand experience really stand out? Their people. Read Michael’s story of exceptional leadership.
DHL Express – Graduation in Athens!
Hear some of the stories from DHL Express supervisors explaining how the CIM Supervisory academy has made their work of world better.
A short essay about culture from a third culture kid
Max, our resident TCK, explains the notion of the Third Culture Kid, and what an employer or recruiter you can expect from this unique but expanding group.
NKD Reviews: Love Island
As Season 4 of ITV’s Love Island draws to a close this Monday – we ask what your workplace learn from the Love Island integrated app?
The Case for Personal Leadership
In this digital era, everyone has the opportunity to lead – Personal leadership is about self-awareness, self-belief and self-mastery.
World Cup Lessons for Leaders
England may not have made it to the final this year but it seems that leaders, teams and fans are all winners when they play together.