What the Hack?
Think you can’t teach an old dog new tricks? Well you can, if they teach themselves. That’s what happens at an NKD culture hack.
50 Years Since Stonewall
David reflects on how attitudes have changed in the 50 year’s since stonewall and how through understanding, acceptance and collaboration we can progress.
NKD white paper: Safety culture – Making it human
Our white paper, Safety culture – Making it human, is full of practical information and tried-and-tested methods on how to better integrate behaviour-based safety into your organisation’s culture as a strategic priority.
Check it out here.
Digital from the inside out
To truly transform your customer experience and bring it into the digital age, your digital transformation has to start from the inside out!
The Human + Digital Ecosystem
‘Digital’ can be overwhelming. We’ve broken it down to three parts, Digital Solutions, Digital Platforms and Digital Mindset, all powered by us – Humans.
Scientist Red and Her Great Customer Service Experiment
Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.
NKD Reviews: Netflix’s 7 Days Out
In this review we look at Netflix’s 7 Days Out and ask what kind of leadership does it take to execute events of this scale?
NKD Podcast | The Whistler – The 21 Day Habit Challenge
In this episode of The Whistler, Alice and Greg test out the theory that it takes 21 days to form a new habit. But is it as easy as that?
Customer Experience: Christmas Top Tips
This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.
Case Study: Delivering your Customer Promise
NKD helped one of the UK’s top supermarkets reengage their delivery drivers and leaders to deliver a world class Customer Experience! Watch the case study.