Scientist Red and Her Great Customer Service Experiment
Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.
NKD Reviews: Netflix’s 7 Days Out
In this review we look at Netflix’s 7 Days Out and ask what kind of leadership does it take to execute events of this scale?
Customer Experience: Christmas Top Tips
This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.
Case Study: Delivering your Customer Promise
NKD helped one of the UK’s top supermarkets reengage their delivery drivers and leaders to deliver a world class Customer Experience! Watch the case study.
Does the Future of Customer Service Belong to Bots?
Having a chatbot function can be a fantastic asset to a business but will it really replace human interaction when it comes to Customer Service?
Good Vibes are on the Menu with Liberty Kitchen
Community, CSR, good food and Employee Experience are all things we value highly at NKD, see what happens when all these things come together.
Customer Experience: My day in the life of a DHL courier
Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day with one.
The E.X. Files; Employee Experience investigated!
At NKD we think Employee Experience shouldn’t be the stuff science fiction. And you don’t need to be Scully and Mulder to understand it!
Leadership: Qantas The Spirit of Australia
In a world where everything can be copied, what makes a brand experience really stand out? Their people. Read Michael’s story of exceptional leadership.
A short essay about culture from a third culture kid
Max, our resident TCK, explains the notion of the Third Culture Kid, and what an employer or recruiter you can expect from this unique but expanding group.