Scientist Red and Her Great Customer Service Experiment
Virgin Atlantic have always been awesome at customer experience, but they challenged themselves to be even awesomer! Thats why NKD and Scientist Red stepped in.
Customer Experience: Start with why
At NKD we believe that by tapping into our customer’s ‘why’, rather than diving into the ‘what’ and the ‘how’, we can transform our customer experience.
Customer Experience: Christmas Top Tips
This Christmas will you be surviving or thriving? Christmas is the busiest time for those in customer facing roles, Arkin shares his tips to keep CX high.
Customer Experience: My Day in the Life of a DHL Courier
Have you ever taken the time to think what it’s like to be a courier? I hadn’t. That is until I spent the day
Why Customer Experience Matters
Bad customer service reaches more than twice as many, as praise for good service, and in the social media age it can take seconds to reach thousands.
Customer Experience in the Digital Age
Connecting with customers in the digital age is more complex than ever. The key is balancing your digital and physical experiences.
Your Customer Experience – The Value of ‘Good Design’
How does good design impact your customer experience? Organisations who use ‘good design’ as a driver to inform their business strategy reap the benefits.
Brand Culture: Sean From Shinola
We share a story that demonstrates how one engaged employee can make such a huge difference to your brand culture, customer experience & ultimately, profits.
Customer Experience – Drowning In a Sea of Sameness?
Customer Experience – Drowning in a sea of sameness? It’s time to get emotionally connected in order to improve customer service – read our white paper.
Customer Experience: A Freight Forwarder Aiming for Service Excellence
Competition in global freight is tougher than ever. New technologies are disrupting the industry, so how do we ensure excellent customer experience, every time?