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Customer Experience: A Freight Forwarder Aiming for Service Excellence

Competition in global freight is tougher than ever. New technologies are disrupting the industry, so how do we ensure excellent customer experience, every time?

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NKD Connect: Innovation and Technology

We speak with a developer at NKD about whether people are behaving and acting differently because of technology and the way they use it. Read Felicia’s thoughts.

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Creating A Squeaky Clean Customer Experience – Wash Ups

At the end of every project we get together to discuss the good, the bad and how we can better our customer service. Find out how to do wash ups, the NKD way!

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NKD Connect: Driving Change in the Workplace

Emma Thelwell of NKD recently designed a project management system which integrates existing systems. We chat about driving organisational change.

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Employee Engagement: An IT Function Feeling Lost

NKD worked with an IT department to improve employee engagement & make them feel connected with the rest of the business in order to better fulfil their role.

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NKD KIND: Making Connections

We worked with The Connection at St Martin’s homelessness charity, the busiest in London. Find out what we learned while we were there.

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NKD Connect: Brand Cultures in the Digital Age

Here at NKD, we are discussing how brand cultures are conveyed in the digital age, particularly on social media. Has the way we engage with customers changed?

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Showcase: The Power of Networks

Networks and networking take many different forms and have always done so – but what is it about networking that leads to such meaningful human interactions?

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A lesson from under-toasted banana bread

You learn something every day, even mundane things like how you like your bread toasted. Learning is a continuous journey – the challenge is harnessing it.

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