HR Vision Amsterdam
We attended HR Vision in Amsterdam, looking at how technology & demographics are driving change in organisations & how we can best adapt to this. Read more.
Putting the Humanity Back Into Customer Service
Customer service is a topic that provides many challenges for organisations. Good customer service is crucial for every business. What is going wrong?
Buddy to Boss for the 21st Century Supervisor
Transforming from team member to manager is one of the most difficult work challenges – read about development programmes to create a 21st Century Supervisor!
Improve Your Engagement – Hack Your Flow
We all remember a time when we were truly ‘in the zone’, this state is called Flow. What if we could improve our flow every day to improve employee engagement?
Ethnography in the Workplace
The anthropologist makes sense of what people do and why they do it – a crucial element of driving successful organisational change. See our experiment.
Graphic Facilitation
We discovered ‘Graphic Facilitation’ as an effective way to play back a story using hand-drawn images & text. We shift thinking and so does this – learn more.
A 3D Customer Experience
How do you create an amazing customer experience? Start with a 3D approach – put yourselves in your customers shoes to truly understand their experiences!
Millennial Impatience
Is millenial impatience a bad thing? A new management approach may be required, but could we be utilising impatience to drive the results we need quickly?
Virtual Reality or Virtual Optimism
NKD is always on the lookout for refreshing learning & development tools, so we explored virtual reality as tool for improving employee engagement.
‘Google’ Engagement for non ‘Google’ Companies
You might not be Google and you certainly don’t have to be to find ways of achieving Google-levels of employee engagement without needing to actually be Google!