Creating a memorable experience is often associated with the customer, but improving employee experience can lead to amazing results for organisations.

We take a look at the future of banking & how cultures have changed significantly over the years. Thinking must shift and behaviour must change – we can help!

We attended HR Vision in Amsterdam, looking at how technology & demographics are driving change in organisations & how we can best adapt to this. Read more.

Customer service is a topic that provides many challenges for organisations. Good customer service is crucial for every business. What is going wrong?

Transforming from team member to manager is one of the most difficult work challenges – read about development programmes to create a 21st Century Supervisor!

We all remember a time when we were truly ‘in the zone’, this state is called Flow. What if we could improve our flow every day to improve employee engagement?

We see some wonderful things at DHL when it comes to Employee Engagement, Brand Culture & Internationalisation – but the designer DHL T-shirt was a surprise!

The anthropologist makes sense of what people do and why they do it – a crucial element of driving successful organisational change. See our experiment.

We discovered ‘Graphic Facilitation’ as an effective way to play back a story using hand-drawn images & text. We shift thinking and so does this – learn more.