NKD worked with a premium airline to harness their USP over the rise of budget competitors – excellent customer service!

Lessons in delivering remarkable customer service from an everyday superhero burrito lady. What small thing could you do to create an unforgettable experience?

During our NKD showcase, we looked at how not addressing your own mental wellbeing can prevent us from reaching peak performance. Are you surviving or thriving?

We speak with Arkin Salih, a Director at NKD about learning and development in the retail sector and what it takes to truly create amazing customer experiences.

With the 2017 General Election upon us, we notice that engaging in chat about Politics is difficult. Why? We look at the complexity of political engagement.

Creating a memorable experience is often associated with the customer, but improving employee experience can lead to amazing results for organisations.

We take a look at the future of banking & how cultures have changed significantly over the years. Thinking must shift and behaviour must change – we can help!

We attended HR Vision in Amsterdam, looking at how technology & demographics are driving change in organisations & how we can best adapt to this. Read more.

Customer service is a topic that provides many challenges for organisations. Good customer service is crucial for every business. What is going wrong?