The Value of People in the Digital Era
Understanding digital transformations – the digital-era of work won’t be driven by data or new technologies, it will be driven by the power of people.
NKD Reviews: Disney’s Inner Workings
In 2016, Disney made a short film titled Inner Workings, reminding us all to check in with ourselves and our purpose a little more.
Eurovision: Celebrating the Power of People
Is there a more exciting phrase than: “Good evening Europe, and welcome to the Eurovision Song Contest!” ?
6 Ingredients for Employee Engagement
Employee Engagement has never been more critical for organisations but what are the 6 Ingredients for Employee Engagement? We explore…
3 Ways to Bring Strategy to Life
Most of us have started to execute our strategy. But with research showing most strategic plans fail – how do we bring our strategy to life?
Customer Experience: Reflections From the Burger Queue at Borough Market
With hunger creeping up on me, and the queue for a burger a mile long. I couldn’t help but think: why are there so many people shopping at Borough Market?
Do Strategy Differently This Year
Research has shown that 70% of operational strategies fail to deliver their promises. Why? Find out how to do strategy differently.
3 Hacks to Help You Stay Motivated (At Work)
January has been and gone, has your motivation gone too? Diana shares with us her 3 hacks to stay motivated at work. Let’s have a positive, productive 2018!
3 Ways Engaged Employees Drive Customer Engagement
The role of the front-line is changing. Companies who are excelling in service today know that the best customer experience is driven by employee experience.
Why Customer Experience Matters
Bad customer service reaches more than twice as many, as praise for good service, and in the social media age it can take seconds to reach thousands.